Frequently Asked Questions (FAQ’s)
Christmas & New Year Delivery Details
We are shutdown on the following days
December – 24 – 26 & 31
January – 1
Shipping & Delivery
What is the cost of shipping?
Little Parties is happy to offer a Standard delivery fee of $8.95 and an Express delivery fee of $12.95 for all shipping with in Australian addresses. We also offer Free standard shipping for order above $100 and Free shipping on all Balloon & Banner flag orders, but this will take up to 10 business days to deliver.
Do you ship internationally?
No, unfortunately we only ship within Australia for the time being.
Can i do pick up locally?
Absolutely, we are located in Sandhurst, Victoria. Please contact us prior to placing your order and we can arrange this. Our email address is firstname.lastname@example.org and our phone number is 0403 420 157
How long will it take for my package to arrive?
We aim to despatch all orders within 24 hours of receiving the order, however when taking into account weekends and at times public holidays this is not always possible.
For Standard Deliveries: We use the Australia Post registered, signature upon delivery e-parcel service who endeavour to ensure standard delivery for NSW, SA, TAS & VIC between 4 to 6 business days from despatch of order. This however does depend on the size of your order and its destination. For WA, NT & Far North Queensland please allow up to 7 to 10 business days from despatch. For more accurate delivery times relevant to your actual postal code please check the Australia Post website to your location.
Express Deliveries: To ensure your parcel is sent as fast as possible, we recommend the Express delivery option. This Guarantees your parcel will be picked and sent within 24 hours, (provided your order is placed and fully paid for before 4pm EST on a working day Monday – Friday). This also guarantees your parcel will be priority delivered as soon as possible by Australia Post. For express delivery timeframes please refer to the Australia Post’s Guaranteed Express Post Delivery Network.
How can I track my order?
When we despatch your order you will receive an email with the tracking number (ID), You can use this ID to track your parcel on the website. http://auspost.com.au/track/
What if I am not home when my package arrives?
We will deliver the parcel to your delivery address. If you’re not home when it arrives, a note saying, “We are sorry we missed you” in your letterbox and take the parcel back to AusPost collection centre.
They’ll keep it there for five days, following this they will send you another note to remind you to come and collect the goods and hold the parcel for an additional five days. Once the ten days has expired AusPost will return the package to Little Parties, we will then issue a refund for the goods minus the original shipping fee and a return to sender fee.
My items haven’t arrived yet. What can I do?
You are able to track the status of your order on the http://auspost.com.au/track/, using the Tracking ID sent to you by Australia Post. If you have any concerns, please do not hesitate to contact us.
What are Little Parties General Days of Trade?
Monday – Friday, excluding Public Holidays
Returns & Exchanges
Little Parties offer refund for purchased good, provided the returns are
1. Made within 7 days from receipt of goods.
2. Contact Little parties by Email on the reasons for the return
3. Items are Unused and Unopened from their respective bags
4. Presentation of your original receipt as proof of purchase.
All return packages needed to be packed well to prevent damages.
All “change of mind” returns must be shipped and handled at the customer’s own cost. The little Parties are not responsible or liable for any goods lost in transit and therefore recommend registered post for all returns. Please note this policy is for all Full Priced items.
Any products on SALE, there are no refunds or exchanges.
How long do I have, to return my purchase?
We allow up to 7 days from receipt of goods for you to return your item/s.
Any products on SALE, there are no refunds or exchanges.
How long does it take for me to receive a refund?
We aim to refund your purchase within 7 days of receiving the return.
How will I be refunded?
Refunds are issued through the same transaction method used to make the original purchase. Little Parties will notify on the receipt once the refund has been made.
What if my item is faulty?
Our Quality Control team try to ensure that all products are of a high quality when they leave the warehouse. In the rare circumstance that your item has a defect or was damaged during delivery, please contact us within 7 days of receiving the goods for details of how to return your item for an exchange or refund.
The item I want is out of stock. What now?
Although we try to have a stock level that will keep up with demand, some highly popular items may run out of stock. We are re-ordering all the time so please contact us and we can let you know when we will be back in stock.
Do you place items on backorder?
No, your item will not be placed on backorder. Although we avoid advertising products that are no longer in stock, in the instance that your item has sold out, the Customer Service team will contact you. They will advise on delivery time frames, or alternatively arrange a credit or refund.
Changes or Additions to orders
Unfortunately once an order has been placed we are unable to make any changes or additions to it, regardless of whether it has been processed or not.
Is there somewhere I can go to view the product prior to purchasing?
Unfortunately we are an online store and do not have a retail store. Also for safety reasons we cannot allow customers in the warehouse. If you have any questions regarding the products, please do not hesitate to email us.
What payment types do you accept?
The little Parties offers a number of payment methods:
a. Credit Cards: Visa and MasterCard;
Is it safe to use my credit card on your site?
We strive to ensure that every credit card transaction occurs within a secure environment. You can see the transaction is secure if you see a key lock at the bottom right of your web browser. We do not retain your credit card information after your order is complete. Rather, it is submitted directly to our bank. You can rest assured that with each purchase your credit card or bank account information will be secured.
My credit card details are not being accepted. What’s wrong?
Please check with your bank or financial institution or please make sure that the right information is entered during purchase.
My computer froze while processing payment. How will I know that my payment went through successfully?
All successful transactions will receive a confirmation email within an hour of purchase. Alternatively you could check your bank statement for any processed funds for the same amount on that particular day.
Feel free to contact Little Parties if you have any further information.
Are your prices in Australian Dollars (AUD)?
Yes, all pricing is in Australian Dollars.
Do you match prices if I see an item on sale elsewhere?
No, but we ensure we offer competitive price within Australia.
Privacy & Security
What kind of selection do you have?
The little Parties are proud to stock a wide range Party Supplies from Australian and International brands. Our range varies from Balloons, Decoration and Tableware
Will my information be sold to third parties?
No, Your information will not be sold or passed on to third parties. Your privacy is very important to us.
Do you store my credit card details?
No, we do not store your credit card details.
How do I know it is safe to shop with you?